All in a weeks time my car's check engine light came on, I shattered my iPhone, crashed my computer, and one of my tervis tumblers cracked.
I was feeling pretty down and out about my streak of bad luck when Mr. Gherkin said that he heard tervis carries a lifetime warranty and that supposedly they'll replace broken or cracked tumblers.
So I checked out the website and,sure enough, found a form to fill out. I mailed in the form and the broken tumbler, and they sent me a brand new tumbler free of charge, no questions asked. I just paid $2.50 to send the broken tumbler back to tervis.
The turn around was about three weeks. Now that, friends, is customer service!